Travel Question?

I've used Expedia for many bookings, especially when I want to save by combining my air, hotel and car.  But . . . have you ever tried to cancel?  Just spent 30 minutes doing so - all to cancel a hotel for only 2 nights (no car, no air, no extras).  How many times can you say, "Yes, I'm sure I want to cancel this reservation?"  Just saying . . .